FAQ: Maryland Product Update

Update: June 2025

Due to recent regulatory changes related to Maryland Senate Bill 1, Think Energy is exiting the Maryland electricity market.   

What this means for Energy Advisors  

• Think+ will lock in each customer’s Qualification values (PC and TC) for the full duration of their contract. This ensures that customer points remain valid through the contract end date. 
• Residual payments will stop once a customer is officially returned to the utility. We are unable to continue paying residuals for customers we no longer service or receive payments from. 
• When a customer contract ends, their Qualification values will drop off automatically. 
  • Note: Any extended QV earned through the 2025 Keeping Shining in Maryland promotion will be honored.  
• FEC customers will continue to count toward your FEC customer total for the percentage calculation.  

Background: Maryland Senate Bill 1 

Senate Bill 1 has fundamentally changed Maryland’s retail energy landscape by: 

• Eliminating Utility Consolidated Billing (UCB) and Purchase of Receivables (POR) by year-end.  
• Requiring dual billing, where customers would receive one bill from the utility and one from the supplier.  
• Imposing contract length limits, price caps, and stricter licensing requirements.  

—

As of Friday, December 20, Think Energy will no longer enroll any retail electricity contracts in Maryland, including renewals and product changes.  

These changes only affect our ability to offer Maryland electricity products; we’ll continue to focus on growing community solar in Maryland, which has built substantial momentum in a short period of time and will not be affected.

Background  

• The state is eliminating the Purchase of Receivables (POR) program, resulting in changes to billing processes that place increased risk and complexity on retail suppliers. 
• Utilities have indicated it will take 18 months to implement a correct billing process under the new system. 
• In the interim, suppliers would need to bill customers directly, which would mean two monthly bills for the customer, one from the supplier and one from the utility.  This is impractical and not an operational model suppliers use. 
• Without the POR mechanism, the cost and risks of operating in Maryland will significantly increase and it no longer makes business sense for Think to continue offering electricity products in the state. 

Impact on Think+  

• Effective December 20: No new customer enrollments, renewals, or product changes will be processed in Maryland. 
• Existing customers are not immediately impacted (no known timetable).  
• Residuals will be paid out for as long as customers remain with Think Energy. 
• Think Energy will always monitor market and regulatory environments and offer products when and where it makes the most business sense. Right now, we’re committed to growing Think Community Solar in Maryland and in other active markets where we continue to provide value and opportunity.